Shipping policy

Shipping Policy

Thank you for shopping with Hanako Gifts! We are pleased to offer shipping across Canada and the United States, along with an in-store pickup option at our Toronto location.

Shipping Rates

• Free Shipping: Orders over 150 CAD qualify for free shipping within Canada.
• Standard Shipping: Orders under 150 CAD will incur a shipping fee based on location and order weight. The shipping cost will be calculated at checkout.

Delivery Time

• Our estimated delivery times are 3 to 9 business days, depending on the postal service's timelines. Please note that we cannot guarantee specific delivery dates, as shipping times may vary due to factors beyond our control.

In-Store Pickup

• For customers in the Toronto area, we offer a convenient in-store pickup option. You will receive a notification once your order is ready, typically within 2 business days.

Tracking and Notifications

• Once your order is shipped, we will send you a confirmation email with a tracking number so you can monitor the delivery progress.

International Shipping

• At this time, we only ship to addresses within Canada and the United States.

Shipping Restrictions

• Please be aware that we are unable to ship to P.O. boxes or certain remote areas. If your location falls into a restricted area, we will contact you to discuss alternative arrangements.

Delivery Issues

• Should any issues arise with your delivery, such as delays or lost packages, please contact us at [your contact email/phone number], and we’ll do our best to assist you.

Thank you for choosing Hanako Gifts. We strive to provide a smooth and reliable shipping experience for every order!